Investigative Assistant (Technical Support Analyst)

Keyla Vazquez
Supervisor of Personnel Services, City of Chicago
P.O. Box 2996
Chicago, IL 60654

Hours of operation

8:30 a.m. - 5 p.m.

POSITION DESCRIPTION:  The IGO is seeking a Technical Support Analyst to provide services and support to new and existing IGO personnel.  The Technical Support Analyst is responsible for determining problem type and work around solutions in a Tier 1 capacity.  This position requires a basic to moderate understanding of personal computing principles including hardware troubleshooting, software applications configuration, preventive maintenance and the ability to perform diagnostics and troubleshooting to determine the source of staff problems and issues.  Applicant must have excellent verbal and written communications skills and the ability to deal with stressful situations.





Customer Service Skills


MINIMUM QUALIFICATIONS:  Six months of work experience in an office environment or in a position requiring substantial driving duties.  A valid State of Illinois driver’s license is required and ability to operate a passenger vehicle.  Must have basic computer skills and able to maintain confidential information, prepare reports, follow oral and written instructions, sit and walk frequently, access multilevel facilities via stairs, and lift and carry up to 75 pounds. 


INSTRUCTIONS:  To apply for this job title, DO NOT use the City of Chicago online application.  Follow these six steps:

  1. Go to e-mail address;
  2. In the subject line, type in the job title for which you are applying;
  3. Complete, save and attach the “Inspector General Employment Application,” available here;
  4. Attach your cover letter for this job title;
  5. Attach your resume; and,
  6. Attach a writing sample and, if applicable, college transcript.

NOTE: To be considered for this position you must provide all the information listed above.  If you fail to provide this information at the time you submit your application, your submission will be incomplete and you will not be considered for an interview.  Application materials will only be accepted by e-mail at  If there is more than one open position in which you are interested, you may apply for more than one title by submitting an individual e-mail for each title. Repeat instruction steps one through five with each e-mail.